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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-17-2023 08:06 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My Deskjet 5400 series has a scan function using USB only. My windows 10 computer recognises it and i've been able to do a test print page no problem from USB. Unfortunately the scan function won't work and says there's no driver available, just flashes orange. The drivers and functionality of network wireless connection and drivers are fine but I can only scan using USB connection! Is the printer too old where a driver is now not available? Thanks.

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