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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-13-2018 08:24 AM

HP Recommended
Product: hp Color LaserJet 2840
Operating System: Microsoft Windows 10 (64-bit)

I have my 2840 connected and functioning for printing but cannot get it recognized as a scanner.

 

I have Windows Fax and Scan loaded but there is no way to add the scanner. I attempted by additing a device but nothing comes up.

4 people had the same question
2 REPLIES 2

‎08-13-2018 09:14 AM

HP Recommended

Hi,

is the printer connected via USB or through the network?

 

Be aware that scanning is only supported via USB and not via a network connection as described below:

https://support.hp.com/th-en/document/c03501661#AbT1



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‎08-13-2018 09:24 AM

HP Recommended

The printer is connected to the unit via USB.

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