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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-15-2021 05:44 AM

HP Recommended
Product: Scanjet 3800
Operating System: Microsoft Windows 10 (64-bit)

I am not able to find drivers and software for my Scanjet 3800 to windows 10 OS. Have earlier been able to find and download but it seems that HP have removed theese.

Category:
2 people had the same question
4 REPLIES 4

‎04-15-2021 08:15 AM - edited ‎04-15-2021 08:15 AM

HP Recommended

Hi,

The HP Scanjet 3800 scanner was never supported on Windows 10:

https://support.hp.com/us-en/document/c04635838

 

You may try the 3rd party Vuescan application which supports your scanner and include its own drivers:

https://www.hamrick.com/vuescan/hp_scanjet_3800.html#technical-information

 

Shlomi



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‎04-16-2021 02:26 AM

HP Recommended

I have been using my Scanjet 3800 on previous pc with windows 10 OS through HP Solution Center without problems.

I have been able to download  HP Solution Center but I am not able to do so any more. It seems that HP has withdrawn their support for Scanjet 3800.

 

The Vuescan application works but lacking most of the facilities from HP Solution Center.

 

 

Kaiflou

 

 

 

 

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‎04-16-2021 06:50 AM

HP Recommended

Generally, the HP Solution Center software no longer work or supported, it is based on Flash Technology which been retired and no longer work:

https://support.hp.com/us-en/document/c02463264

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-22-2021 04:30 AM

HP Recommended

Yes, that is what I mean. No software supported. It is very bad business by HP not to supply a new and working software for the discarted one. It means that I have to by another scanner and it will definitely not be a HP.

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