Drivers for HP Scanjet 300 won't open or work

[peptobismalpink]

I've tried easy scan, I've tried the original driver, I've tried everything I can google and they install but then won't open or actually work. When I use the HP EasyStart it recognizes a printer that doesn't exist but not my scanner that's plugged in via usb. Is there another driver that's hidden somewhere I'm missing?

[Andr-1611]

@peptobismalpink 

Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP Scanjet 300 Flatbed Photo Scanner Full Feature Software and Driver".

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect scanner from computer
   - Remove the USB cable.
   - Do not switch off the scanner >> unplug the power cord from the socket!
   
   
2. uninstall all HP Scanner software   >   via "Programs and Features"
3. Restart the PC
4. Change File-Explorer-Settings:
   
   View > Options > "Change folder and search options" > Tab "View"
   
   • enable     >  Show hidden files, folders and drives
   • uncheck  >  Hide protected operating system files (Recommended)
   OK
   
   
5. search for "HP [scanner name]" and delete all this folders
6. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
   system files cannot be deleted, that's OK
7. Open "Devices and Printers"   >   no HP scanner may be present here. If so   >   "Remove/Delete device"
8. Reconnect the scanner to the power supply and switch it on (if this does not happen automatically)
9. Restart the PC
10. Close all programs
11. Open up the run command with the "Windows Key + R" key combo   >   in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

Note:

Change the File Explorer settings again -
• enable            >  Don`t show hidden files, folders or drives
• click button   >  Hide protected operating system files (Recommended)
OK

Hope this helps! Keep me posted.
Andreas

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