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‎10-01-2022 03:03 AM - last edited on ‎10-03-2022 07:58 AM by Retired

HP Recommended
Product: HP Scanjet G4010 Photo Scanner
Operating System: macOS 10.13 High Sierra

Can anyone suggest a way to download HP drivers for my Scanjet G4010? HP only offers a route through EasyStart but this is not backward compatible with OS10.13. I cannot upgrade the Mac to 10.14. 

2 REPLIES 2

‎10-20-2022 08:57 AM

HP Recommended

Hi @MrGribs,

 

Welcome to the HP Support Community

 

I understand you need information regarding your  HP Scanjet G4010 Photo Scanner. Not to worry I will help you to get a resolution to resolve the issue.

 

To answer your question: You have to download the drivers using the HP Easy Start app and it is compatible with MAC OS 10.14 as well. 

 

Please refer to the below image:

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

1 person found this reply helpful
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‎11-03-2022 09:15 AM

HP Recommended

Thanks for your suggestions but they did not work.

I tried to change the preferred operating system as you suggested but Mac OS is not listed in the left-hand Operating System drop down list so I could not select the version 10.13 in the right hand box. The HP system wants to take me only to HP Smart that is not compatible to Mac OS versions before 10.14.

HP seems to be locking me out of the equipment I purchased from them and its beginning to make me angry. I don't want to buy a new scanner because (a) I can't seem one that will do photo slides and negatives like the G4010 does; (b) any new machine will probably require HP Smart that I can't use; (c) I have a good scanner that works apart from HP's refusal to let me reinstall drivers.

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