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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-01-2022 10:24 AM

HP Recommended
Product: C9900A or photo scanner 1000
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install a USB HP photo scanner 1000. On the back it says C9900A. My windows 10 laptop finds the scanner and it scans the photo the first time and puts the file in a folder, but from there on I can not scan anything. It actually scans but I can never find the scanned file unless I remove the scanner from the USB port and start over and then it scans one photo in to the same folder. Any help would be great.

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3 people had the same question
1 REPLY 1

‎01-28-2022 05:01 PM

HP Recommended

The HP 1000 will connect as a removeable drive that will only save one scan at a time.  After scanning one image you will have to move it out of the scanner folder to another location.  To get around this you can use image acquiring software like ACDC or the little app MiniScan.  If the below link doesn't work just search for HP 1000 Miniscan.

 

https://www.mediachance.com/free/hp1000.htm

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