• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
C9900A or photo scanner 1000
Microsoft Windows 10 (64-bit)

I am trying to install a USB HP photo scanner 1000. On the back it says C9900A. My windows 10 laptop finds the scanner and it scans the photo the first time and puts the file in a folder, but from there on I can not scan anything. It actually scans but I can never find the scanned file unless I remove the scanner from the USB port and start over and then it scans one photo in to the same folder. Any help would be great.

1 REPLY 1
HP Recommended

The HP 1000 will connect as a removeable drive that will only save one scan at a time.  After scanning one image you will have to move it out of the scanner folder to another location.  To get around this you can use image acquiring software like ACDC or the little app MiniScan.  If the below link doesn't work just search for HP 1000 Miniscan.

 

https://www.mediachance.com/free/hp1000.htm

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.