DropBox app not working

[Teri582026]

I use dropbox application and all of a sudden it doesn't want to work.  I log in to the app on the printer select the folder I want it to scan to and when I select to scan it says you have to choose 1 item and it won't scan.  I have tried powering off and unplugging. I have turned off computer router modem,  I have deleted the app and reloaded.  I have created a new folder to send to. I am the only one on our drop box account that is having an issue, however I am the only one that uses this printer.  Any suggestions?

[Pallipurath]

Hi @Teri582026,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry to hear that you're experiencing issues with the Dropbox application on your printer. I would request you to please follow the steps:

Check Internet Connection: 

• Ensure that your printer is connected to a stable internet connection. 
• A poor connection can cause issues with cloud applications like Dropbox.

Printer and App Update: 

• Make sure your printer firmware and the Dropbox application are updated to the latest versions. 
• Outdated software can lead to compatibility issues.

Reconnect to Dropbox:

• Log out of your Dropbox account on the printer.
• Restart the printer.
• Log back into your Dropbox account on the printer.

Permissions and Settings: 

• Double-check that the app has the necessary permissions to access Dropbox. 
• Sometimes, permissions might need reauthorization.

Clear Cache: 

• Clear any saved cache or temporary files related to the Dropbox application on your printer.

Check Dropbox Status: 

• Visit Dropbox's status page to ensure there are no ongoing outages or service disruptions.

Take care and have an amazing day!

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Regards

Pallipurath.