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‎10-20-2020 02:11 PM

HP Recommended
Product: Officejet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

For some reason I cannot get my fax to stop doing duplex faxing, Even though I have it off. Have do everything except restore factory settings,

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-23-2020 01:50 PM

HP Recommended

@RonB21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.If the issue persists continue to the next step.
     

  • Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-23-2020 01:50 PM

HP Recommended

@RonB21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Reset the printer: With the printer turned on, disconnect the power cable from the rear of the printer and the wall outlet, wait 30 seconds, and then reconnect the power cable.If the issue persists continue to the next step.
     

  • Restore fax settings to default: Restore factory default fax settings, and then run the fax setup wizard again.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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