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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-29-2023 11:34 PM

HP Recommended
Product: HP Ink Tank Wireless 410
Operating System: Microsoft Windows 11

When I turn on my printer earlier it used to make no sound when scan the just move back and 4th now when I turn on the printer it make a very heart sound while going back and 4th scanner going back and 4th

Category:
1 REPLY 1

‎10-02-2023 10:16 AM

HP Recommended

Hi @Surya1231313,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Ink Tank Wireless 410 Error E5. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document: HP Ink Tank 310, 410 printers - Blinking lights and 'E' errors

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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