ENVY 4520 won't scan to my MAC (OS Sierra)

[Fabian5]

Hi, I am not able to scan to my MAC (OS Sierra). Also I am not able to down the HP ENVY 4500 series application in my mac as well. 

FYI. The wireless link is established.  

Please assist. Thank you. 

Thank you. 

[Jeet_singh]

Hi @Fabian5,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues scanning on your HP Envy 4520 printer running on your Mac OS X 10.12 Sierra. Don't worry as I have a few suggestions which should help you resolve this issue.

Although there is no full feature software and drive available for your Envy 4520 and Mac 10.12, the Apple Software Update should give you basic features. 

If your printer was previously set up on your Mac, it should continue to work normally after upgrading to Sierra. Depending on the age of your Mac and printer, you might need to scan in a different way after the upgrade. For more information on scanning, go to Scanning from a Mac Computer.

The following compatibility list continues to be updated for Sierra as drivers become available. If the driver type listed for your printer is unavailable or inaccurate, check this page regularly for updated information.

For a first time printer setup with Sierra, use the following resources to install the driver from HP:

• Go to 123.hp.com, enter your printer model number, then follow the on-screen instructions to install and set up the printer.

• Download and run the HP Easy Start app to install and set up the printer.

Source

I suggest checking the Envy 4520 in your System Preferences to see if you are using an HP Driver or the Apple AirPrint Driver. Which ever one you are using, try deleting the printer and re-adding it again using the opposite driver. If you require assistance with this let me know and I will provide you with instructions/screenshots. 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

[Fabian5]

Hi Mr Singh, Thank you. 

I think I am using the HP ENVY 4520 Series- AirPrint and I will you your screen shots to help guide me.   i think If i use this approach as seen in the attached, i should be fine. I was probably expecting a HP Envy Series print software to manage my print and scan functionality.  This approach seems to be a long way. Also, my printer message says that it is not linked to my computer. 

Not sure am I making sense to you. Nonetheless, please advise how I should proceed. Thank you. 

[Jeet_singh]

Hi @Fabian5,

Thanks for the update,

I appreciate your time and efforts,

I understand you are having an issue with your HP Envy 4520 printer. Don't worry as I have a few other steps which should help you resolve this issue.

• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System Preferences – Printers and scanners.
• Click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

Please follow the steps suggested in the support document for - HP Printers - 'Printer Offline' or 'Printer Not Responding' Message (Mac)

If this does NOT resolve the issue, please feel free to write back and I will be happy to do more research for you on this issue. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,