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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-24-2020 12:48 PM

HP Recommended
Product: HP ENVY 5055

I have the HP app on my phome for use with my printer and I used to be able communicate between the two. I'm trying to scan something to my phone and when I got to the printwr and press the scan button, it says to go to 123.hp.com/setup to download the HP software app, which I already have! When I go to the app to tey to initiate a scan, it says the feature is not supported by the selected printer.  Well hello, it used to be! Is HP just trying to force me to buy a new printer?? I'm just trying to scan something. I hardly ever use this thing.

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2 people had the same question
1 REPLY 1

‎07-27-2020 01:06 PM

HP Recommended

@Discopinecone

 

Welcome to the HP Support Community.

 

Uninstall and reinstall it the HP smart App and try again.

 

Also, which phone do you have? This document should help you scan: https://support.hp.com/in-en/document/c03561640#:~:text=Install%20the%20HP%20Smart%20app%20on%20a%20....

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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