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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-27-2022 03:25 PM

HP Recommended
Product: HP ENVY 5530 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My ENVY 5530 prints but won't scan. I am running Windows 10 64 bit.

 

When I press the HP ENVY 5539 Series icon to start a scan, I get a message "Do you want to allow this app to make changes to your device?"

When I select yes, a Printer Setup & Software page appears giving me these options:

Connect a new printer

Recongfigure Wireless Settings

Add more software

 

I don't think I want to do any of these.

 

I ran Scan Doctor 5.7.1, the Device Manager shows red and it says "This tool is unable to solve the problem even after a restart.  Go to HPCustomer Care to get help resolving this issure.

 

I thiought I would ask the forum for help before I do that.

 

Any ideas?

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