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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-22-2017 07:17 AM

HP Recommended
Product: ENVY 5546 All in One Printer
Operating System: Microsoft Windows 10 (64-bit)

We have a new ENVY 5546 All in One printer. We run both a PC and Mac at home, all software and drives have been installed we can print but we cannot scan at all. Help!!!!!!

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2017 02:46 AM - edited ‎02-05-2017 02:47 AM

HP Recommended

HI @Raygf and @MrNoScan,

 

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)


The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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7 REPLIES 7

‎01-22-2017 09:28 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try this software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-22-2017 09:38 AM

HP Recommended

I can't get the software that you recommened to load on either our PC or Mac

Was this reply helpful? Yes No

‎01-22-2017 02:42 PM

HP Recommended

HI,

 

HP Scan Extended is for WIndows only.

 

For Mac, please use 

macOS X : HP Easy Scan
https://goo.gl/zBChKC

(for mac OS 10.9 and later)

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-29-2017 08:25 AM

HP Recommended

I cannot scan,with my envy 5546, i can scan through the hp doctor, when you go to the hp printer screen from the control panel screen the scanning and print level boxes are blacked out. I have tried working my way thru the correction method s to no avail. I have tried loading the extended prog . still no good .

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‎02-05-2017 02:14 AM

HP Recommended

I have exactly the same problem.   Could some one please reply.

Was this reply helpful? Yes No

‎02-05-2017 02:46 AM - edited ‎02-05-2017 02:47 AM

HP Recommended

HI @Raygf and @MrNoScan,

 

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)


The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-06-2017 03:49 PM

HP Recommended

Thank you for your very clear instructions.   Scanner working perfectly now.   

 

Raygf

Was this reply helpful? Yes No
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