ENVY 5660

[MDW302]

Have a 30 day old printer for home schooling. Set up my HP to email to my work email accessible either via my Mac or my iPad or my iPhone. The document always went to PDF. and I was able to open on any device or computer. Today, it lost my stored email so I reentered it, and now when I scan my grandson's work, via document to my email, it comes in a format I cannot open. After a third attempt, I got half a page scanned. I get "File Format is not supported HPSCAN_####################

[asmita6658]

Hi @MDW302

Welcome to the HP Support Community. I'd be happy to assist you with the "Scan to Email" issue. 

To better assist you - 

1.) Are you trying to perform scan to email from the printer's control panel or from your Mac?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

While you respond to that, I'd suggest you try to re-configure "Scan to Email". Please refer to page# 43 from the User Manual for step by step instructions. 

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

You may also refer to - How to Scan (Mac)

Hope this helps! Keep me posted. 

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Have a great day!