• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-28-2018 08:08 AM

HP Recommended
Product: ENVY Photo 7855

Hello,

  We just purchased a new HP Printer that also faxes. (ENVY Phot 7855) We were able to get it all going pretty good except for the faxing. We are able to receive faxes just fine, but when we try to send a fax (we run a small business) it immediately starts a fast paced busy signal. It does this with all of the numbers we have tried to fax to so it's not just 1 number. 

When I run a Fax Test the report tells me that it passed everything except for the Dial Tone Detection, and the Fax Line Noise Test. It also states below the description of the Dial Tone Detection summary "However, you should be able to successfully send and receive faxes."

I also wanted to state that we are using the exact same line that was working fine with our other fax machine, so I just don't feel like it could be a telephone company issue.

 

Thank you so much for your assistance on trying to get our fax back! 

 

~Miranda

5 REPLIES 5

‎03-28-2018 08:14 AM

HP Recommended

Hi,

 

Is the two conductor phone cable connected to Line 2 EXT?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-28-2018 08:26 AM

HP Recommended

It's in the 1- Line 

Was this reply helpful? Yes No

‎03-28-2018 08:28 AM

HP Recommended

Hi,

 

Connect to line -2 and try again..

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎03-28-2018 08:36 AM

HP Recommended

After switching to the 2-EXT and ran a test, it told me "Phone Cord Connected to the Correct Port on Fax' was a FAIL. 

The description told me to switch it back ti 1-LINE. 

Was this reply helpful? Yes No

‎03-28-2018 08:40 AM

HP Recommended

Hi,

 

Please follow steps from document below to troubleshoot the issue.

 

https://support.hp.com/us-en/product/HP-Officejet-6500A-e-All-in-One-Printer-series---E7/4083974/mod...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.