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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2022 05:50 PM

HP Recommended
Product: HP ENVY 360
Operating System: Microsoft Windows 10 (64-bit)

Up until recently, this printer/scanner/copier has worked fine.  I mostly use it for scanning documents, etc. and all of a sudden the scanner doesn't work.  From HP Smart when I click the SCAN button I get the error message below.  I've tried all of the tips and tricks (removing the printer and Smart app, reloading them, updating drivers, etc.)  Any ideas?

 

ToddRod_1-1641429923159.png

 

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