ERROR CODE

[rb120]

error code OXDBO2CAC8 KERNEL_EXEC_ST KEEPS COMING UP

[TEJ1602]

@rb120, Welcome to HP Support Community!

I understand your printer is in error state, let us try to resolve it. Here is what you can do-

Reset the printer

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Refer to the document  '0xc19a0005' or Similar Error Code Displays for details.

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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