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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
*HP LaserJet M1212nf MFP
macOS 10.15 Catalina

When I open Easy Scan it does see my scanner. It s greyed out. The Msg. is  Open the scanner pop-up Menu to find and select your scanner. It does find my printer.  

1 REPLY 1
HP Recommended

@AlanBigBlue

 

Welcome to the HP  support community.

 

I understand that easy scan is greyed out and you are unable to scan, follow these steps to fox the issue:-

Uninstall HP Printer Software 

  1. Disconnect the USB cable from the printer, if necessary. 

  2. Click Finder https://support.hp.com/doc-images/472/c03765695.gif in the Dock. 

  3. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder. 

    • If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation. 

    • If HP Uninstaller is not in the folder, continue to the next step. 

  4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

  5. In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go. 

  6. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

  7. Right-click or Ctrl + click the Trash icon, and then select Empty Trash. 

  8. Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray. 

Install the printer using HP printer driver

Here is the link:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

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