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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Easy Scan is greyed out

Create an account on the HP Community to personalize your profile and ask a question
04-12-2021 10:17 AM - edited 04-12-2021 10:17 AM
Welcome to the HP support community.
I understand that easy scan is greyed out and you are unable to scan, follow these steps to fox the issue:-
Uninstall HP Printer Software
Disconnect the USB cable from the printer, if necessary.
Click Finder
in the Dock.
In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation.
If HP Uninstaller is not in the folder, continue to the next step.
Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go.
Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
Right-click or Ctrl + click the Trash icon, and then select Empty Trash.
Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray.
Install the printer using HP printer driver
Here is the link:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.
Cheers.
Sandytechy20
I am an HP Employee