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Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-13-2023 01:29 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hardware:

14" Macbook Pro, M1 Max processor, 32 GB RAM (w/ 2 Dell monitors & Apple wireless keyboard and trackpad).

HP OfficeJet Pro 8740

 

Software:

macOS Ventura 13.5.2

HP Easy Scan 1.11.0

 

Configuration:

Printer connects via WiFi. Computer itself connects to the network via both WiFi and Ethernet cable.

 

Problem Description:

For several years, EasyScan has worked flawlessly with this printer. Then, suddenly, last night it could not connect to the printer. EasyScan said, "An error occurred while communicating with the scanner." But the printer still prints documents without a hitch. Even more puzzling, I was able to scan something by using HP Smart without any connection problem

Category:
5 people had the same question
2 REPLIES 2

‎11-18-2023 04:47 PM

HP Recommended

So what is the solution? 

Was this reply helpful? Yes No

‎11-19-2023 04:40 PM

HP Recommended

Nobody has proposed a solution. So, I still don't know.

Was this reply helpful? Yes No
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