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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-19-2020 10:47 AM - edited ‎05-19-2020 11:55 AM

HP Recommended
Product: Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

Scan does not capture first 2mm from edge of document.

When document placed at corner as indicated, the first 2mm not captured when scanned. 

Moving document slightly away from corner edges (top & side) ensures a full scan (assuming nothing on lower edges).

Placing a millimeter ruler on scanner confirms the first 2mm is not being scanned.

1 person had the same question
3 REPLIES 3

‎05-19-2020 12:06 PM

HP Recommended

HI,

What application are you scanning from, and what exact paper size is selected on the used scanning application?

 

May you see any difference when changing the scan size to the Entire scan area?

 

Shlomi



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‎05-19-2020 12:20 PM

HP Recommended

I am scanning directly from the device via touchscreen panel to a network folder.

 

I am creating a PDF document with a default paper size setting of Letter (8.5x11).

 

I don't see an Entire Area scan setting on the front panel of the device.

 

The available paper size settings are...

Automatic (i've tried this setting with same results. 2-3 mm of scan area truncated)

Letter (8.5x11)

Legal (8.5x14)

A4 (210x297 mm)

4x6

5x7

10x15 cm

 

 

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‎05-19-2020 12:26 PM

HP Recommended

Using the HP6D8178 (HP OfficeJet Pro 8720): HP Printer Assistant software from a Windows 10  machine, I see an option for Entire Area. I tried that and it still truncates.

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