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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
nh2n
Level 1
6 0 0 0
Message 1 of 4
181
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Editing Scans

HP Recommended
HP OfficeJet Pro
Microsoft Windows 7 (64-bit)

I am scanning documents from the feeder.  The documents arrive on the PC app (so far so good), and I can even rearrange the order.  I click on EDIT in order to crop and rotate a scan, click DONE, and I see that the document was not cropped or rotated as I commanded.  Why would this be? Has anyone ever overcome this bug (or user error)?  Many thanks!

3 REPLIES 3
greenturtle
Level 15
Level 15
13,874 6,779 1,407 3,842
Message 2 of 4
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Which Officejet Pro  printer model is that?  

 

Perhaps can try using the HP FULL software solution?

 

Can download from www.hp.com > Support >Software & drivers > Printers ?

 

This resource (example) will be useful:

https://www.youtube.com/watch?v=J0aagFNT4OM

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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Roy232
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have an OfficeJet Pro 7740. I have recently installed an update and HP Smart tells me that it is 122.1.778.0

After I scan an image, I can make changes on the Edit screen, but these will not show on the Preview screen. I have followed your advice and downloaded the HP solution. I have run Print & Scan Doctor. I still have the same problem. 

 

A solution would be appreciated. 

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greenturtle
Level 15
Level 15
13,874 6,779 1,407 3,842
Message 4 of 4
Flag Post
HP Recommended

Hi @Roy232 ,

Thanks for using the HP Support Community.

 

We used the same HP Smart version and was able to scan, edit (remember to select "Done")  and the Preview was ok.

 

If that doesn't work, try the HP FULL software.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-7740-wide-format-all-in-...

 

These resources will be useful:

 

https://www.youtube.com/watch?v=hwYwHsvr180

https://www.youtube.com/watch?v=OUt0l2twReM

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

Was this reply helpful? Yes No
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