Embedded Web Server not working properly

[MikeH72227]

I am trying to put a password on this printer, however when I connect to EWS and pick Settings, Security, Password Settings I get this

I found a posting that mentioned going to Administrator Settings and enabling that feature, but when I go there it never enumerates any options.

Any thoughts?  I am on a different subnet, but since I can connect I wouldn't think that would make a difference.

My default browser is Firefox and I was able to change network settings to a static IP.

I've tried the Settings, Security, Password Settings in Firefox, Edge, IE & Chrome and get the same results.

[sandytechy20 · Accepted solution]

@MikeH72227

Welcome to HP support community.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JR-printer-123]

Hi Sandy, 

Having a similar issue over here except I have an Envy 5014. Can you pass along instructions to correct this for my model, as well? 

Thanks in advance,

JR

[Jay_G24]

Hi @JR-printer-123

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!