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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-10-2021 11:41 AM

HP Recommended
Product: Envy 7640
Operating System: Microsoft Windows 11

Just downloaded the HP Printer Assistant software.  When I select the scan settings I'm given a blank screen with only empty dropdown boxes.  (running Windows 11 on a new HP Envy TE01 - Connecting an HP Envy 7640 printer).  

The scan works, I just can't see anything in the software!

stevev1_0-1639161439389.png

Any suggestions?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-10-2021 01:34 PM

HP Recommended

Hi,

Such behavior may happen due to lack of operating system's fonts on your PC.

 

Please try below steps and let me know its results:

  1. Type %temp% into the search bar and open the shown Temp folder.
  2. Run the software file again, and then open the latest HP installation folder which start with 7z (e.g. 7zs1234),
  3. If you see any such open the Drivers folder, if you can't see such a folder name skip to the next step.
  4. Open the Fonts folder.
  5. Select all shown fonts, then right-click it and select Install, confirm the prompt to install any font.


Now restart your PC and open the scan software, then check if you may see any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎12-10-2021 01:34 PM

HP Recommended

Hi,

Such behavior may happen due to lack of operating system's fonts on your PC.

 

Please try below steps and let me know its results:

  1. Type %temp% into the search bar and open the shown Temp folder.
  2. Run the software file again, and then open the latest HP installation folder which start with 7z (e.g. 7zs1234),
  3. If you see any such open the Drivers folder, if you can't see such a folder name skip to the next step.
  4. Open the Fonts folder.
  5. Select all shown fonts, then right-click it and select Install, confirm the prompt to install any font.


Now restart your PC and open the scan software, then check if you may see any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-10-2021 02:30 PM

HP Recommended

That did the trick.  Never would have gotten that one.  Thanks for the help

Was this reply helpful? Yes No
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