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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎05-28-2019 06:51 AM

HP Recommended

Thank you!!! This worked for me!!!

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‎07-12-2019 04:52 PM

HP Recommended

Thank you so much! Your troubleshoot advice is the only one that worked for me. Thanks for sharing and making it simple!

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‎09-20-2019 10:47 AM

HP Recommended

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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‎10-13-2019 12:22 PM

HP Recommended

that was so helpful! Thank you!

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