Envy 114 Scanner not recognized

[cruiser7547]

My Envy114 Scanner eventually doesn't get recognized .  I installed several time the drivers for Envy114. Then the Scanner gets recognized by the PC ( Acer Aspire XC1660 with Win11, newest Update).

It works for some days then it disappears again. After installing again the drivers it works again, then disappears again and so on...

Thanks for any ideas !

[Andr-1611 · Accepted solution]

Hello @cruiser7547 ,
Welcome to the HP Support Community!

Try first this:

1. shut down printer via on/off switch
2. switch off the router
3. shut down the computer
4. wait about 60 sec.
5. switch on the router, wait until the router has completely initialized itself again
6. Switch on the printer, wait until the printer has finished its initialization
7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

If that doesn't help, here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list. 
2. Restart the PC
3. Close all programs
4. download only this complete package: HP ENVY 110 e-All-in-One Printer series - D411 Full Feature Software and Drivers 
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on
   File name: Full_Webpack-1323-LS110_Full_Webpack.exe (66.6 MB)
7. The installation was completed successfully, now you must ...
8. Restart the PC again
9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[cruiser7547]

Thank you @Andr-1611 for your reply.

The first solution didn't help. Then I did the second solution. I did it two times; after the second time now it seems too work fine (for 6 days now)-

Although in the Device Manager under Printer HP Envy110 and under Image Processing Device HP Envy110 it still says:

.... ...needs more installations.

But it works fine; so its ok for me now.

[Andr-1611]

Hi, @cruiser7547 ,

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

"Never change a running system."