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Hp envy 4500 won't connect to hp smart. Says status unknown.  Error code EBS00P0004. I'm just about to junk it and go get a Canon or something easier to set up. Any help would be greatly appreciated!

2 REPLIES 2
HP Recommended

Hello, 

 

Please try the below listed steps..

  1. While the printer is ON, unplug the power cord from back of the printer.
  2. Also unplug the power cord from Wall outlet.
  3. Wait for 60 seconds.
  4. Now plugin the power cord to wall outlet and then to printer.
  5. If printer does not power ON automatically then press the ON button to do so.
  6. Now try printing using SMARTAPP.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended

Hello , 

 

Please try the below listed steps..

  1. While the printer is ON, unplug the power cord from back of the printer.
  2. Also unplug the power cord from Wall outlet. Wait for 60 seconds.
  3. Now plugin the power cord to wall outlet and then to printer.
  4. If printer does not power ON automatically then press the ON button to do so.
  5. Now try printing ....

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.