Envy 4502 will not print or feed card stock paper

[shell858]

I have a envy 4502 it was doing fine with card stock paper now will not

[Betty0610 · Accepted solution]

@shell858

Welcome to the HP Support Community.

Do you get any error message? Does this only happen with Card stock paper?

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper feed issues. Follow these steps to clean the paper feed rollers.

Step 1: gather materials to clean the rollers

Gather these materials:

• Long, lint-free cotton swabs

• A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

• Distilled, filtered, or bottled water (tap water might damage the printer)

Step 2: clean the paper feed rollers

The paper feed rollers must be clean and function properly to feed paper.

1. Press the Power button to turn off the printer, if it is not off already.

2. Disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Open the cartridge access door.

   

4. Locate the paper path cover in the area behind the cartridge access area.

   

5. To remove the paper path cover, pinch the tabs together, and then lift up.

   1. Pinch the tabs together

   2. Lift up

6. Lightly dampen the swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

8. Allow the rollers to dry for 10 to 15 minutes.

9. Check the rollers on the underside of the paper path cover. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.

   

10. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

    NOTE: 

    Make sure that both edges of the paper path cover are in place.

    Figure : Replace the paper path cover

    

11. Close the cartridge access door.

    

12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

13. Press OK to clear any messages on the printer control panel.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[shell858]

I cleaned it, but it pulls card stock paper in but will not print on it. I have printed on card stock paper many time then all of a sudden it stops. only with card stock paper, prints great on paper and photo paper. No error message.

[Betty0610]

What is the size of paper being used here? Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!