Envy 4510 printer will not copy

[dennistomlin]

This printer is hooked up as a network printer on 2 separate laptops running Windows 10, another laptop running Windows7 and a desktop running Windows Vista. I cannot scan or copy with this printer.  I get a little window in the taskbar that says "scan to computer currently unavailable" If I put a document in the top of the printer and push copy it does nothing. I then do a hard reset and I get an error code OXC4EB9343   HWLMICC12 C. No matter what I do I cannot get this printer to copy a document or an image.  I have uninstalled and reinstalled the software at least 5 times on every computer and I still have the same problem.

[sandytechy20]

@dennistomlin

Welcome to HP forums, I see that you are unable to make a copy from your printer.

Check the scanner bar functionality: Lift the scanner lid slightly, and then press the Copy button or icon to start a copy job. If the scanner light does not move or illuminate, the scanner mechanism requires servicing.

Meanwhile

perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[dennistomlin]

I then do a hard reset and I get an error code OXC4EB9343   HWLMICC12 C.

When I try to scan it does everything like it is statrting to scan then stops. The progress bar is turning and it says "now scannig" and it will stay at this for 3 or 4 days until I unplug it and then I get the above error code. This is the same problem I had with the last HP printer I had.

[sandytechy20]

@dennistomlin

Thanks for the reply.

I appreciate your time and effort.

• Eager to know, did you check the scanner light, is that light up and moving across the scanner glass?

Cheers.

[dennistomlin]

No.

[sandytechy20]

@dennistomlin

Thanks for writing back to us.

This looks like a hardware issue.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.