Envy 4524 - I am trying to scan and it says "make sure scanning to a computer is turned on"

[Ferret789]

I cant seem to scan anymore, my HP Envy4524 says "Make sure scanning to a computer is turned on", but I do not know how to check this or where to look. I am using windows 10

[TEJ1602]

@Ferret789, Welcome to HP Support Community!

If you already have the full-featured printer software installed, follow the steps below-

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also, make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent.

Now, try scanning!

If you still have issues, follow the steps from the document HP Printers - Network Scanner Connection Error (Windows).

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ferret789]

When I click on the Printer Icon (on the desktop) it does not bring up the HP Printer Assistant.

[Ferret789]

And now I cant print either !!

[TEJ1602 · Accepted solution]

@Ferret789

Thanks for replying!

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ferret789]

I have now got everything working by deleting the printer/scanner completely and reinstalling.

I still have no idea where to find the option "make sure scanning to a computer is turned on" though, hopefully I will not need it.

Thanks your assistance.

Ferret

[TEJ1602]

@Ferret789

I'd suggest you go through the User Guide pages 21 to 25 for help with scan to computer.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!