Envy 5055 Printing but not scanning after wifi changed

[Carrie17]

Was originally unable to use the print unless I used the email option at my home. Recently brought my printer and laptop to my parents house and was able to fully set up the connection between the two. I was printing and scanning no issue. Brought them back home and am now able to print directly form my computer (using the HP Smart App), but am unable to scan. The printer appears in the app as online, but when I go to scan it says it is not connected. Help?

[JEANSPANJE]

Ik heb het stuurprogramma meerdere malen geinstalleerd vanf mijn CD-rom en ook vanaf internet .

Ik heb Windows Vista Home premium en gebruik Google Chrome als browser.

Als ik op het pictogram van de printer druk opent het beeld voor AFDRUKKEN maar SCANNEN staat er niet bij hetgeen vroeger wel die keuze instelling weergaf.

Ik heb dan HP PRINT EN SCAN DOCTOR geinstalleerd en SCANNE OPLOSEN aangeklikt.  Het programma loopt maar blijft altijd steken bij HP TWAIN SCAN en dus kan dit programma mijn probleem niet oplossen.

I

[TEJ1602]

@Carrie17, Welcome to HP Support Community!

Scan using Apple Image Capture as a workaround.

1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

   If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

      CAUTION: 

   Do not load photos in the ADF.

2. Open Finder , and then click Go in the top menu bar.

3. Click Applications, and then double-click Image Capture.

4. Click your printer name in the Devices or Shared list.

   NOTE: 

   If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

5. Click Show Details at the bottom of the screen.

   A preview of the scan displays, and then change any of the following settings:

   • Scan Mode: Select the scanning bed or automatic document feeder.

   • Kind: Set scan as color, black and white, or optimized for text only documents.

   • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

   • Size: Use a standard paper size or select the Use Custom Size option.

   • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

   • Name: Type a name for the saved scan file.

   • Format: Select the file type for the scan.

     NOTE: 

     To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

   • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

6. Click Scan.

Let me know if this works!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@JEANSPANJE, Welcome to HP Support Community!

If you prefer to post your question in your preferred language, see the below options that are available - 

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Have a great day!