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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-07-2024 03:33 PM

HP Recommended
Operating System: Mac OS X 10.6 Snow Leopard and older

First off, I cannot believe that you can't speak to a human about this. HP should be ashamed of themselves.

 

A few months ago my HP Envy 5055 stopped connecting to my Mac to scan. I reinstalled the software and it worked again. Today, I'm trying to print an incredibly important work document and it won't work again.

 

What's worse- this seems to be an issue for a LOT of people. And you can't talk to a human about this. What a piece of **bleep** this company is.

Category:
1 REPLY 1

‎05-08-2024 11:58 PM

HP Recommended

If these steps do not resolve the issue, it might be helpful to contact HP Support directly. Although it can be challenging to reach a human representative, HP’s support page may offer options for live chat or phone support where you can speak to someone for assistance. Ensure that your Mac OS X 10.6 Snow Leopard is up to date with the latest software updates. Go to Apple Menu > System Preferences > Print & Scan. Right-click in the list of printers and choose ‘Reset printing system…’. After resetting, add your printer again.        

 

 

401k fidelity

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