Envy 5055 Scanner won't scan since adding new computer. Prints fine.

[Carol4321]

HP Envy 5055 prints but will not scan since adding new computer. Message says Software Required. Go to 123.hp.com to download full software.

[Gaya1239]

Hi @Carol4321 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 5055 scanner is not working after adding a new computer, you may need to ensure that the necessary software and drivers are installed on the new computer. Here are troubleshooting steps you can follow to resolve the issue:

Download and Install Software:

• Visit the official HP support website at 123.hp.com.
• Enter your printer model (HP Envy 5055) and follow the on-screen instructions to download the latest software and drivers for your printer.
• Make sure to download the full software package, which includes drivers and scanning software.

Install the Software:

• Once the download is complete, run the installer and follow the on-screen instructions to install the software on your new computer.
• During the installation process, make sure to select the option for both printing and scanning functions.

Check Scanner Connection:

• Ensure that the HP Envy 5055 is properly connected to your new computer, either via USB or over the network, depending on your setup.

Restart Your Computer and Printer:

• After the installation is complete, restart both your computer and the HP Envy 5055 printer. This can help ensure that any changes take effect.

Verify Scanner Settings:

• Check the scanner settings on your computer to make sure it is set up correctly. You can usually find scanner settings in the installed HP software on your computer.

Update Drivers:

• Make sure your printer drivers are up-to-date. Visit the HP website regularly to check for any driver updates.

Check for Software Conflicts:

• Ensure that there are no conflicts with other installed software or security programs that might be blocking the scanner functionality.

Reinstall Software (if necessary):

• If the issue persists, you may consider uninstalling the existing software and then reinstalling it.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!