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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-12-2019 05:31 AM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (32-bit)

Hi

My Envy 5640 has stopeed copying or scanning. Comes up with the following message "Scanner problem - If the problem persists the scanner has become damaged and cannot copy or scan" Is this as fatal as it sounds or is there a fix?

3 REPLIES 3

‎11-14-2019 07:39 AM

HP Recommended

Hi @rooney1111

 

Welcome to the HP Support Community. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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‎11-15-2019 03:04 AM

HP Recommended

Thanks, but that did not solve the problem - looks like a hardware issue...

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‎11-15-2019 03:34 AM

HP Recommended

Thanks for trying @rooney1111

 

Contact HP, they should be able to help. 

Asmita
I am an HP Employee

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