Envy 7855 - Scan to Email From Panel - Remove PIN

[nachode]

I have two email addresses in the directory for "scan to email" function on the front panel of the printer. One requires a PIN, the other doesn't. I don't want to use a PIN for the one that does, but I can't figure out how and where to manage the email address list. It used to be accessible from the HP Smart App on phone, HP Smart web site, and the Embedded Web Server on the printer, but it looks like that option is gone (see screen shot from embedded web server on printer; the address book shown is just the fax email address book, names and phone numbers, not email addresses).

How do I manage the email address destination list for the printer control panel? Has that feature been removed? (just like the scan to cloud/dropbox was removed a couple of years ago).

To HP: I've already seen the response explaining how to set this up from a Mac/PC, indicating you need an email client. I'm talking about scanning from the control panel on the device itself.

[KrazyToad]

@nachode

Welcome to HP Support Community

I would like to help

You need to make the changes in the account itself

1. Go to HP Connected, and then sign in to your account.

2. Find the printer you want to modify, and then click Change Settings.

3. Under ePrint Settings, click the tab with your printer's current email address.

   

4. Type a new HP ePrint email address in the text box, and then click Submit.

   • If the address you typed is available, the address updates immediately.

   • If the address you typed is not available, try a different address, and then click Submit.

   

5. Inform any allowed senders of the new HP ePrint email address.

For more reference use this link:https://support.hp.com/in-en/document/c02940150

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[nachode]

Hi @KrazyToad:

Thanks for trying to help. The solution you provided was for a question different than mine. Your solution is for how to change the email address one uses to send documents to the printer to print via email. My issue is unrelated. My issue is that

I can’t edit or maintain the list of recipients that appears on my printer screen when I use the “scan to email” function.

[KrazyToad]

@nachode

Thanks for keeping me posted

Please update the printer Firmware and restart https://support.hp.com/us-en/document/ish_1776648-1643972-16

If the issue persists we can perform a Semi Full Reset

[nachode]

HI @KrazyToad: The printer firmware auto-updates so it's at the latest version and has been.  Happy to try a semi full reset, not sure what that is.

Curious - can you tell me what this will achieve? I'm asking about how to make a change to a list of email addresses for Scan to Email from the front panel of the printer. Can you tell me how this is supposed to be done if everything is working normally?

[KrazyToad]

I have sent you a private message. Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.