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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-28-2020 10:10 AM

HP Recommended
Product: HP Envy Photo 6255
Operating System: Microsoft Windows 10 (64-bit)

Been having issues with the scanner and haven't been able to fix it in 3 days.  I've tried everything HP has provided and suggested but nothing works.  I'm seeing others are having scan issues on Windows and MAC with no success, and not so much as a peep from HP to resolve this issue.  I need my scanner to function for work, and I'd prefer not to buy another one since I just bought this one a few months ago.  Not a good look HP!

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3 people had the same question
2 REPLIES 2

‎10-28-2020 05:47 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you be more specific with the scanner issues - Unable to scan? Can't detect the scanner to scan? Lines on scanned copy?

 

Check out the following resources which may help:

https://www.youtube.com/watch?v=0m9WFf2LY_I

https://www.youtube.com/watch?v=PF-KB-OIGeY

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎11-05-2020 05:09 PM

HP Recommended

The printer is working but the scanner has a message saying there is no connection.  I've installed and reinstalled but still doesn't work.  Anyone have any solutions?

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