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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-28-2020 10:10 AM

HP Recommended
Product: HP Envy Photo 6255
Operating System: Microsoft Windows 10 (64-bit)

Been having issues with the scanner and haven't been able to fix it in 3 days.  I've tried everything HP has provided and suggested but nothing works.  I'm seeing others are having scan issues on Windows and MAC with no success, and not so much as a peep from HP to resolve this issue.  I need my scanner to function for work, and I'd prefer not to buy another one since I just bought this one a few months ago.  Not a good look HP!

Category:
3 people had the same question
2 REPLIES 2

‎10-28-2020 05:47 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you be more specific with the scanner issues - Unable to scan? Can't detect the scanner to scan? Lines on scanned copy?

 

Check out the following resources which may help:

https://www.youtube.com/watch?v=0m9WFf2LY_I

https://www.youtube.com/watch?v=PF-KB-OIGeY

https://www.youtube.com/watch?v=dkxgtr-kT84

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 6055e | 6455e| HP Envy 6420| 6455 : How to Scan using HP Smart
HP Envy 6055e | 6455e| HP Envy 6420| 6455 : How to Scan using HP Smart
youtube.com/watch?v=0m9WFf2LY_I
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a document using HP Smart ...
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
youtube.com/watch?v=TWBAFvOJuGk
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the wireless settings ...
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‎11-05-2020 05:09 PM

HP Recommended

The printer is working but the scanner has a message saying there is no connection.  I've installed and reinstalled but still doesn't work.  Anyone have any solutions?

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