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‎07-22-2022 01:59 AM

HP Recommended
Product: HP ENVY Pro 6432 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Smart won't connect to the scanner in my EnvyPro 6400 all-in-one printer. Hugely frustrating - I keep uninstalling and reinstalling as instructed but it doesn't solve it. Get this sorted please HP!!

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19 people had the same question
2 REPLIES 2

‎07-22-2022 08:44 PM - last edited on ‎10-30-2025 01:14 PM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please do a reset for the wireless and use HP app to setup and connect to printer again.

 

These resources will show you how it's done:

 

Reset Wireless:

https://www.youtube.com/watch?v=TWBAFvOJuGk

 

Setup with HP App:

Win 10

https://www.youtube.com/watch?v=PhmJ91nUEXg

Android phone

https://www.youtube.com/watch?v=ovX81Qyo2ps

 

For more useful resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 6000|Envy Pro 6452|6455 AiO Printer: Copy using the smart contextual UI without HP Smart app
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HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults
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‎08-30-2022 09:16 AM - edited ‎08-30-2022 09:20 AM

HP Recommended

Im having the same problem. Follow up to my previous post, I'm doing this entirely from my android phone.  Although I use windows 11, and this only mentions windows 10, my laptop isn't involved.  "Feature not available" is all I get. I've reinstalled,  rebooted,  my whole home network reboots 4 times a week on a schedule. 

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