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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-26-2024 03:09 AM

HP Recommended
Product: envy Pro 6452
Operating System: Microsoft Windows 11

Hello,

 

My scanner was working fine. Now I get the cant connect to scanner message. This isnt wireless. I am connected to the printer. I have followed all of the steps in support:

 

Disconnected the power on the printer - unplugged and plugged into the wall outlet.

checked connections

Deleted HP Smart & reinstalled

Restarted the computer

Ran the auto diagnostics which says everything is working properly

Im running windows 11 on a dell.

 

The printer works fine btw...... just the scanner is not connecting. Also the same exact set up worked fine one day and the next it wont connect. I dont get it.  Can someone offer a suggestion or a workaround? I don't have the money to buy a new printer now. Thanks

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