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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-22-2020 04:14 PM

HP Recommended
Product: Deskjet 2540
Operating System: Microsoft Windows 10 (64-bit)

Scan error, diagnostics in control panel say scanner ok.  I get an error pressing scan in printers and scanners.  solution posted, but link not available :

https://support.hp.com/us-en/document/c03783808

I am trying to use the USB connection to scan.

Had the Deskjet for some time, just took it out of the box.

1 REPLY 1

‎08-22-2020 09:28 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

If you have done that, try to uninstall and reinstall again.

 

This may be useful:

https://www.youtube.com/watch?v=UlasAOAgL_0
Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
How to Uninstall Download & Reinstall a Printer software
How to Uninstall Download & Reinstall a Printer software
youtube.com/watch?v=UlasAOAgL_0
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to Uninstall, Download & Reinstall the printer software. This is applicable to all printers. This is needed at times because of an OS update, printer offline, printer not functioning as ...
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