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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎09-05-2021 12:50 PM - edited ‎09-05-2021 12:50 PM

HP Recommended
Product: HP Color Laserjet MFP M277dw
Operating System: macOS 11.0 Big Sur

Hi,


I use the HP 277 to scan on a network drive - I always start the scan process on the scanner itself on the LCD display. Until now it was running smoothly. Now I get an "Error79 message" after pressing scan on the LCD display. The message disappears afterwards and I see the menu again. Printing over the network and scan-to-email works both still fine. 

 

I use a HP Color Laserjet MFP W277DW.

Firmware: 2020-11-19 (no newer found) 

Switching off the printer and remove all cables has not worked. 

Using the reset-button on the lcd button has not worked. 

 

I saw some other posts that this is a firmware problem, but I haven't found a way to solve it (they were mainly referring to printing issues with error79). In some posts, the HP support was sending PMs to the owners with possible solutions - so if possible help me! 

 

Joe

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2021 01:17 AM - edited ‎09-06-2021 01:24 AM

HP Recommended

Thanks for this info - unfortunately the factory reset doesn't help. After factory reset and re-entering all the info, it is the same error.

 

UPDATE: I changed the network path (same NAS-server and network drive, but different path) and now it is working 🙂

Quite strange, but ok as solution ...

 

Joe

View solution in original post

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2 REPLIES 2

‎09-05-2021 04:42 PM

HP Recommended

I would try performing a full factory reset. You will lose all your settings but if there is corruption in the printers OS this should fix it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-06-2021 01:17 AM - edited ‎09-06-2021 01:24 AM

HP Recommended

Thanks for this info - unfortunately the factory reset doesn't help. After factory reset and re-entering all the info, it is the same error.

 

UPDATE: I changed the network path (same NAS-server and network drive, but different path) and now it is working 🙂

Quite strange, but ok as solution ...

 

Joe

Was this reply helpful? Yes No
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