Error B80937EA when scanning

[TurboZurich]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.  

Original topic URL: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Error-B80937EA-when-scanning-with-office-jet-p... 

Hi Kumar I have the same error code. all lights are blinking and cant do anything. Can you help me as well?

I have an Office Pro: 8020 blue one

[Kumar0307]

@TurboZurich, Welcome to the HP Support Community! I’m here to help.

It seems like the printer is stuck at this error. A factory reset will not work in this case. For a factory reset to work, you will have to access the home screen of the printer bypassing the error.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Wanda662]

I have tried your suggestion for this error over and over.  Problem still exists.  

[Kumar0307]

@Wanda662, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck at this error. Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

If not, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!