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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2019 07:07 AM

HP Recommended
Product: hp laserjet pro 400 mfp m425dn
Operating System: Microsoft Windows 7 (64-bit)

Error: Code 22 Can not enable the scanner in device manager,

devnode status - Device Status: 0x01802401. DN_HAS_PROBLEM, DN_DISABLEABLE.

Conection to monitor with VGA (not DVI). drvier version 11.1.1.1.
reinstaled few times, install just driver then scanner few times ... tried with upgrade utility ...

 

1 REPLY 1

‎05-06-2019 03:07 PM

HP Recommended

"Device is Disabled (Code 22)" is a Windows Device Manager error, it means in device manager, the status of this device is set as disabled.

If enable device fails, typically means device manager fails to load the driver; possibly due to resource contention or mulfuncion of the device

Try these steps:

1. f USB connected devices, try move to a different port

2. If multiple USB devices are connected, remove some and see if probelem persists.

3. check disk space and free memory.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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