Error Code: OW_500_OWSID00001

[Mike867]

To scan the app is asking for sign in, once I try to sign in the message above appears on the screen: We can not connet to the service you need right now. Check your network connection or try this again Error Code: OW_500_OWSID00001

[Nal_NR]

Hi @Mike867,

Welcome to the HP Support Community. 

I'd like to help!

Follow the steps below-

Uninstall the app from your Windows 10 device through the All Apps list.

In Windows, search for and open Apps & features.

Click HP Smart in the list of apps, and then click Uninstall.

Now, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Update the computer

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Now, reinstall the HP Smart App and see if that works.

Hope this helps! Keep me posted. 

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