Error Message When Attempting to Sign-In to Use Scan

[Bruce3431]

Hello ...

Over the past 6 months or so when I go to use the scanner app, I was asked to sign in to my account which I did. Now, after attempting to sign in, I get the following message:

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)

Can someone help to correct this error? BTW, I am not connected to a VPN and have not added any other software in almost a year, Thanks so much.

[sandytechy20]

@Bruce3431

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which application are you using to scan?

[Bruce3431]

Sandy ...

It is an HP OfficeJet Pro 8020. Great printer and the HP Smart app for scanning always worked flawlessly, up to 4-6 months ago.

Thanks.

[sandytechy20]

@Bruce3431

This seems to be a driver issue, follow these steps to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install, printer using HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.