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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY Phoenix Desktop - 850-150qe CTO
Microsoft Windows 10 (64-bit)

Hello ...

Over the past 6 months or so when I go to use the scanner app, I was asked to sign in to my account which I did. Now, after attempting to sign in, I get the following message:

 

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)
 
Can someone help to correct this error? BTW, I am not connected to a VPN and have not added any other software in almost a year, Thanks so much.
3 REPLIES 3
HP Recommended

@Bruce3431

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Which application are you using to scan?

Sandytechy20
I am an HP Employee

HP Recommended

Sandy ...

It is an HP OfficeJet Pro 8020. Great printer and the HP Smart app for scanning always worked flawlessly, up to 4-6 months ago.

Thanks.

HP Recommended

@Bruce3431

 

This seems to be a driver issue, follow these steps to fix the issue:-

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install, printer using HP Smart app

Click here to download

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.