Error: Paper Jam: in the ADF

[pmauer]

I have an HP Officejet Pro 8600 Plus. Whether I'm printing or scanning, I recently started getting the error:  Paper Jam: The original is jammed in the ADF. I've checked and cleaned EVERYTHING! There is no jam! This seems to be a false error. How can I clear it?

[Echo_Lake]

@pmauer

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

• Step 1: Look for jammed paper
• Step 2: Check the carriage path with the carriage docked
• Step 3: Check the carriage path with the carriage undocked
• Step 4: Clean the paper feed rollers
• Step 5: Reset the printer
• Click here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432... to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
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