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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Error code 346

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01-31-2019 08:09 AM
I have an Officejet 4215 and also got a 346 error code. However the fax log had a 1 in the pages column. I was sending a 9 page document. Did one page actually get sent?
02-01-2019 11:29 AM
Welcome to the HP Support Community
To provide you with an accurate solution, I'll need a few more details:
Do you have a shared line or a direct fax line?
Disable ECM on the printer
- Press the Fax Menu Button.
- Press Fax Menu repeatedly to scroll through the options in the Fax Menu.
- Press Setup the select Advanced Fax Setup and then select Error Correction Mode.
- Press to select Off. Press OK.
As to lowering fax speed:
- From the home screen press the Right Arrow
- Select the Setup menu
- Select the Fax submenu
- Scroll down and select Advanced Fax Setup
- Scroll down to Fax Speed and set the speed to Slow
Use this link: https://support.hp.com/us-en/product/hp-officejet-4215-all-in-one-printer-series/351105/document/buu... for your reference.
Click on this link: https://support.hp.com/us-en/product/hp-officejet-4215-all-in-one-printer-series/351105/document/c00... for Resolving Fax Problems
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee