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‎11-21-2024 06:00 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3302

After updating to the latest FW the printer prints error code C1.BF.FC.0B

 

It's been 14 days since we installed this printer in our company.
We have set it up as a network printer.
It kept reporting errors like F0.01.03.01 and some others for which the solution was to upgrade to the latest FW, which we did.

But now it is listing error code C1.BF.FC.0B. And it always needs to be restarted.

 

Is there any solution?!


Can I send the printer for a complaint because of this?

 

Thank you for your answers and have a nice day.

Category:
1 REPLY 1

‎11-21-2024 10:26 AM

HP Recommended

service documentation can see states that you should perform a factory reset on the device and this would be the advice you would receive from tech support if you started a warranty case at support.hp.com, which is really where you should start when dealing with a new product issue. The steps beyond that I cannot disclose due to my NDA status with HP. I suggest if the factory reset does not clear the problem you start a warranty support case or contact the vendor you bought it from.

 

This forum is only a user to user support forum and not a direct conduit to HP tech support.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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