Error code on Officejet 4630

[luvpackgw]

The printer was running very slow. checked online with HP site. They recommended unplug and plug in again. I did this yesterday. Reconnected today....now the printer is throwing error codes. 0XB8025E38 AND 0X007C9C98

[sandytechy20 · Accepted solution]

@luvpackgw

Thanks for posting. It is a terrific place to find answers and tips! 

I understand that you are getting 0XB8025E38 AND 0X007C9C98 error code on the printer, I would like to assist you.

I see that you have done a power reset on the printer.

I recommend you to do a power reset once again:

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Update the printer firmware.

Refer this HP document to update the printer firmware:- https://support.hp.com/in-en/document/c02919168

Reply with the result of the above-mentioned steps, for further assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[luvpackgw]

It took about 4 trys to get the solution to work. As soon as I heard the printer ink head engage I knew it worked. Thank you

[sandytechy20]

@luvpackgw

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.