Error codes

[Jh45411]

Just trying to fax and getting error code of 351 need to know what that means

[sandytechy20]

@Jh45411

Welcome to HP forums.

The call-waiting service can cause this error. The click, heard for an incoming call, is a momentary disconnect of the line.

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. Depending on the age and quality of the phone lines, ECM can improve fax quality or cause data loss. The default setting is On.

To turn change the ECM setting, open the fax menu, select Basic Fax Settings, Advanced Fax Settings, or Preferences, select Error Correction Mode, then select On or Off.

Let me know if that helps.

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Cheers.