Error message: Scan aborted. Scanning was aborted from the scanner

[perjol]

Hi,

There is a problem with the scanning function in our HP LaserJet MFP M28a. The device is connected to the PC (HP Spectre x360 Convertible 13-ap0002nr), with Windows 11 Pro (ver 24H2) via USB cable.

Initially, no error is reported, and the mechanical part of the scan is carried out normally. As the data is to be transferred to the PC, we usually get the error message: "Scan aborted. Scanning was aborted from the scanner". In a few cases, however, the scan is carried out perfectly fine. It may seem that the communication between the scanner and the PC is not completely stable.

I have used the troubleshooting tools on the HP LaserJet MFP M28a, reset the device and disconnected the USB cable, without the error being resolved.

I would be grateful for any tips on how to fix the error.

[Hawks_Eye]

Hi @perjol 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining everything so clearly—and I’m really sorry you’re running into this inconsistent scanning issue. It’s especially frustrating when the mechanical part works fine but the data transfer fails mid-process. 

Let’s walk through a few steps that may help stabilize the connection and resolve the “Scan aborted” error:

🔧 Steps to Fix Scan Aborted Error on HP LaserJet MFP M28a

Use a Different USB Port

• Plug the printer into a different USB port on your PC—preferably one directly on the laptop rather than through a hub or dock.
• Avoid using USB 3.0 ports if possible; some older devices communicate more reliably over USB 2.0.

Reinstall the Scanner Driver

• Go to the HP LaserJet MFP M28a support page and download the latest full software and driver package for Windows 11.
• Uninstall the current driver via Device Manager, then reinstall using the fresh package.

Run Windows Scan Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Scanner or Hardware and Devices troubleshooter to detect and fix communication issues.

Disable USB Power Saving

• Open Device Manager, expand Universal Serial Bus controllers.
• Right-click each USB Root Hub > Properties > Power Management tab.
• Uncheck “Allow the computer to turn off this device to save power”.

Try HP Smart App or Windows Fax and Scan

• If you’re using a third-party scan utility, try switching to HP Smart or Windows Fax and Scan to see if the issue persists.
• This helps rule out software-level conflicts.

Update Windows and BIOS

• Make sure your HP Spectre x360 is fully updated via Windows Update and HP Support Assistant.
• BIOS updates can improve USB stability and device communication.

You’ve already done a great job narrowing things down, and I know how annoying it is when the issue only shows up intermittently. If you’d like, I can help walk through the driver reinstall or power settings step-by-step. 

Let’s get your scans flowing smoothly again 📄✨.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye